Terms of Service and Terms of Sale

Last updated: 29 July 2026

These general terms of use and sale (the “Terms”) are entered into between BL NEXT, Société par actions simplifiée (SAS) with a share capital of 3 000 €, registered under RCS Avignon 999 963 382, intra-Community VAT number FR64 999 963 382, whose registered office is located at 2 place Alexandre Farnèse, 84000 Avignon, France (the “Provider”), and any business customer of the BL Next service (the “Client”). For any question relating to these Terms, the Provider can be contacted at contact@blnext.eu.

1. Purpose and acceptance

These Terms set out the conditions of access to and use of the Service (terms of use) as well as the financial terms of the Subscription (terms of sale). Together with the online subscription page describing the selected plan and its options, they constitute the entire agreement between the Provider and the Client with respect to the Service.

Creating an account, using the Service or taking out a Subscription entails the Client’s full, complete and unreserved acceptance of these Terms, which the Client acknowledges having read beforehand. These Terms constitute the sole basis of the commercial negotiation within the meaning of Article L. 441-1 of the French Commercial Code. The parties expressly agree that they prevail over any other document of the Client, and in particular over any of the Client’s own general purchasing terms, unless a written derogation is accepted by the Provider.

2. Definitions

• “Client” (or “Tenant”): the business — legal entity or natural person acting in a professional capacity — that takes out a Subscription or creates a company account on the Service. Each Client has its own workspace, segregated from those of the other clients.
• “User”: any natural person authorised by the Client to access the Service under their own credentials (director, employee, technician or other authorised member of the Client’s staff).
• “Service”: the BL Next SaaS software platform, available at https://blnext.eu, comprising the management web application (operations, sales, HR, logistics and finance modules), the technician web application (PWA), the read-only client portal, the artificial-intelligence assistance features and the public API (read access and, where this option is enabled on an access key, write access), together with their future developments.
• “Client Data”: all data, files, documents and content imported, entered or generated in the Service by the Client and its Users within their workspace (in particular: work orders, schedules, technical points, worksite photos, quotes, invoices, employee data — HR, leave, time tracking —, fleet data, expenses, supplier invoices, imported bank statements, production statements and data relating to the Client’s own end customers).
• “Subscription”: the contract under which the Client subscribes to the Service, according to the plan (monthly or annual) and the options selected (additional users, AI credit packs).

3. Access to the Service

The Service is strictly reserved for professionals, acting in a professional capacity and for the purposes of their business. It is not offered to consumers or to non-professionals within the meaning of the French Consumer Code; the protective provisions of French consumer law, in particular the right of withdrawal, therefore do not apply. By creating an account, the Client represents and warrants that it is acting in a professional capacity.

Access to the Service requires the creation of a company account. The Client undertakes to provide accurate, complete and up-to-date information upon registration (in particular its company name, identification details and billing details) and to keep it up to date throughout the term of the Subscription. The Provider reserves the right to verify the Client’s status as a professional and to suspend or refuse any registration that is manifestly inaccurate or fraudulent.

4. Accounts and security

Login credentials are personal and confidential. The Client vouches for compliance with this confidentiality by its Users and shall refrain from any account sharing. Two-factor authentication (2FA TOTP) is available; enabling it is recommended for all Users.

Any action performed from a User account is deemed to have been performed by the Client. The Client shall notify the Provider without delay, at contact@blnext.eu, of any established or suspected compromise of credentials. The administrator designated by the Client alone manages the Users of its workspace: invitations, assignment of roles and permissions, deactivation and removal. The Client is responsible for managing the access rights it grants within its workspace.

5. Subscription and trial period

The Service is offered on a subscription basis taken out per company (Tenant), under monthly or annual plans. The annual plan amounts to ten times the monthly plan, i.e. two months free compared with monthly payments over twelve months. Options may be subscribed in addition, in particular additional users and artificial-intelligence credit packs (“AI credits”).

The characteristics, limits and prices of the plans and options in force (number of included users, included AI credits, available modules) are shown on the Service’s website on the date of subscription. The Provider may change its catalogue of plans; price changes are governed by Article 6.

A free trial period may be offered; its duration and conditions are stated at registration. At the end of the trial period, in the absence of a paid Subscription, access to the Service may be suspended and the Client Data is handled in accordance with Article 8.

6. Prices and payment

Prices are expressed in euros and are exclusive of taxes; VAT is added at the rate in force on the invoicing date. Payment is made by recurring debit through the payment provider Stripe (Stripe Payments Europe Ltd), at the due date of each period (monthly or annual). The Client authorises the recurring debit of the registered payment method and undertakes to keep it valid. Invoices are issued and made available electronically. No discount is granted for early payment.

In accordance with Articles L. 441-10 and D. 441-5 of the French Commercial Code, any late payment automatically entails, from the day following the due date and without any reminder being required: (i) late-payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by ten percentage points; and (ii) a fixed recovery indemnity of 40 euros per unpaid invoice, without prejudice to additional compensation, upon justification, where the recovery costs incurred are higher. Failure to pay an instalment may in addition render immediately payable all sums due under the Subscription.

If a payment default persists after a formal notice sent in writing (including by e-mail) has remained without effect for fifteen (15) days, the Provider may suspend access to the Service until full payment, without such suspension releasing the Client from paying the sums due or giving rise to any compensation. Any price change is brought to the Client’s attention at least thirty (30) days before it takes effect and only applies from the following renewal period; the Client may refuse the change by terminating its Subscription under the conditions of Article 7.

7. Term, renewal and termination

The Subscription is entered into for an initial monthly or annual period depending on the plan selected. It is then tacitly renewed for successive periods of the same duration, unless terminated under the conditions below.

Either party may terminate the Subscription at any time, without cause, with effect at the end of the current period (monthly or annual). Termination by the Client is performed from the settings of its workspace or by e-mail to contact@blnext.eu. Sums already paid for the current period remain vested in the Provider; no mid-period termination gives rise to a pro rata temporis refund.

In the event of a serious breach by one party of its obligations, the other party may terminate the Subscription as of right if the breach has not been remedied within thirty (30) days of a written formal notice describing it, without prejudice to any damages. On the effective date of termination, whatever the cause, access to the Service ends and the Client Data is handled in accordance with Article 8.

8. Client Data and reversibility

The Client remains the sole holder of all rights in the Client Data. The Client grants the Provider a non-exclusive licence, limited to the term of the Subscription and strictly necessary for the performance of the Service: hosting, backup, display, making available to authorised Users and processing requested by the Client through the features of the Service (including the AI assistance features when they are used).

Throughout the term of the Subscription, the Client may export its Client Data using the Service’s export functions and the public API. For thirty (30) days following the effective date of termination or expiry of the Subscription, the Client may request the return of its Client Data in a commonly used structured format; the Provider shall provide reasonable assistance for this purpose. At the end of this period, the Provider deletes the Client Data from its active systems, then from its backups at the expiry of their normal retention cycle, subject to any retention required by law. The provisions of this article also apply at the end of a trial period not followed by the taking out of a paid Subscription, in which case the thirty (30) day period runs from the end of the trial period.

9. Personal data protection (Article 28 GDPR)

The parties distinguish two situations. For data relating to User accounts, Client billing, sales prospecting, support and security logs, the Provider acts as data controller; this processing is described in the privacy policy. For personal data contained in the Client Data (in particular the data of the Client’s employees — HR, time tracking, leave —, that of its end customers, worksite photos and financial data), the Client is the data controller and the Provider acts as a processor within the meaning of Article 28 of the GDPR. Data subjects exercise their rights primarily with the Client. This clause constitutes the data-processing agreement between the parties.

9.1. Description of the processing

In accordance with Article 28(3) of the GDPR, the processing entrusted by the Client to the Provider as processor is described as follows:

9.2. Instructions and confidentiality

The Provider processes the personal data contained in the Client Data only on the Client’s documented instructions — these Terms, the configuration of the Service and the Client’s use of its features constituting such instructions —, including with regard to transfers of data to a third country. The Provider shall inform the Client if, in its opinion, an instruction infringes the GDPR or any other applicable data protection provision. The persons authorised to process such data have committed themselves to confidentiality or are under an appropriate legal obligation of confidentiality.

9.3. Security measures

The Provider implements the appropriate technical and organisational measures within the meaning of Article 32 of the GDPR, including in particular: encryption of communications (TLS), segregation of each Client’s workspace through database-level security rules (Row Level Security), AES-256-GCM encryption of the password vault, optional two-factor authentication (TOTP), regular backups and logging of actions (audit log).

9.4. Sub-processors

The Client gives its general authorisation to the Provider’s use of sub-processors for the performance of the Service. The list of current sub-processors appears in the privacy policy. The Provider shall inform the Client of any planned addition or replacement of a sub-processor at least thirty (30) days before its implementation; the Client may object on legitimate grounds within this period and, failing an acceptable solution, terminate the Subscription under the conditions of Article 7. The Provider imposes on its sub-processors data protection obligations equivalent to those of this clause and remains liable to the Client for their performance. Transfers outside the European Union are governed by appropriate safeguards, in particular the European Commission’s standard contractual clauses.

9.5. Assistance and data breaches

Taking into account the nature of the processing, the Provider assists the Client, through appropriate technical and organisational measures and insofar as possible, in responding to requests to exercise the rights of data subjects, as well as in complying with its obligations regarding security, impact assessments and prior consultation of the supervisory authority. The Provider shall notify the Client of any personal data breach affecting the Client Data without undue delay after becoming aware of it, providing the Client with the relevant information to enable it to comply, where applicable, with its own notification obligations.

9.6. Exit and audits

At the end of the Subscription, the Provider shall, at the Client’s choice, delete the personal data contained in the Client Data or return it to the Client and then delete it, under the conditions and within the time limits provided for in Article 8, unless retention is required by law. The Provider makes available to the Client the information necessary to demonstrate compliance with this clause, in particular its documentation and, where applicable, the available reports or attestations. The Client may also have an on-site audit carried out, at most once per twelve (12) month period, at its own expense, subject to reasonable prior written notice of at least thirty (30) days, during business hours, without disrupting the Service or accessing the data of the Provider’s other clients.

10. Client obligations and prohibited uses

The Client undertakes to use the Service in accordance with the applicable laws and regulations and with these Terms. In particular, the Client shall not:

• resell, rent, sublicense or make the Service available to third parties, in any manner whatsoever;
• circumvent, disable or alter the security measures of the Service, attempt to access another client’s workspace or data, or carry out penetration tests without the Provider’s prior written consent;
• misuse or abuse the public API (sharing of API keys, circumvention of usage limits, mass extraction of data outside the intended cases); API keys are confidential and placed under the Client’s responsibility;
• introduce into the Service any malicious code or unlawful content, or impersonate a third party.

The Client warrants that it holds all rights, authorisations and legal bases required for the data, documents and content it imports into the Service, including worksite photos and the personal data of its employees and of its own customers, and that it has informed the data subjects where such information is required. The Client shall indemnify and hold the Provider harmless against any third-party claim in this respect.

11. Artificial-intelligence features

The Service includes assistance features based on artificial-intelligence models (in particular document analysis, the consultation copilot and quote entry assistance). These features produce automatically generated results, provided for assistance and guidance purposes: they may contain errors, omissions or approximations. The Client undertakes to have these results checked by a competent professional before any decision or act based on them (quotes, invoicing, HR or financial decisions, in particular). The Provider guarantees neither the accuracy, nor the completeness, nor the fitness of the generated results for any particular need; the use made of them is the Client’s sole responsibility.

The AI features consume AI credits, included in the subscribed plan and, where applicable, supplemented by credit packs purchased separately. AI credit packs are non-refundable and are valid under the conditions (including as to validity period) stated at the time of their purchase; credits not consumed at the expiry of their validity or on the effective date of termination of the Subscription are lost, without refund. The conditions of processing of the data submitted to the AI features are described in the privacy policy; in accordance with the commercial terms of the supplier Anthropic, this data is not used to train its models.

12. Availability and maintenance

The Provider endeavours to make the Service accessible 24 hours a day, 7 days a week, under a best-efforts obligation (obligation de moyens). No quantified service level agreement (SLA) is granted. Access may be interrupted for planned maintenance operations, carried out insofar as possible outside business hours and with prior notice to the Client, as well as for emergency corrective maintenance.

The Provider may make the Service evolve (adding, modifying or removing features) without substantially degrading its essential features. The Provider performs regular backups of the Service’s data; these backups do not release the Client from exporting the data it needs in accordance with Article 8.

13. Intellectual property

The Service and all of its components (software, architecture, databases excluding the Client Data, interfaces, trademarks, logos, graphic charters and documentation) are and remain the exclusive property of the Provider or of its licensors. The Subscription grants the Client a non-exclusive, non-assignable and non-transferable licence to use the Service, without any right to sublicense, for the sole term of the Subscription and for the Client’s internal needs only, within the limits of the subscribed plan and options.

Any reproduction, decompilation, disassembly or reverse engineering of the Service is prohibited, subject only to the mandatory statutory exceptions provided for in Article L. 122-6-1 of the French Intellectual Property Code, and after the Client has first requested from the Provider the information necessary for interoperability. The Client Data remains the property of the Client under the conditions of Article 8.

14. Liability

The Provider is bound by a best-efforts obligation. Its liability may only be incurred in the event of proven fault and only for the direct and foreseeable damage suffered by the Client. Indirect damage is expressly excluded, in particular: loss of turnover, profit or business, loss of customers, damage to image, loss of opportunity, costs of obtaining a substitute service, as well as the loss of data that the Client failed to back up or export although the features of the Service made it possible.

In any event, the Provider’s total aggregate liability, all causes combined, is capped at the amount of the sums actually paid by the Client under the Subscription during the twelve (12) months preceding the event giving rise to the damage. These limitations do not apply in the event of wilful misconduct (dol) or gross negligence (faute lourde) of the Provider, of personal injury, or in any other case where the law prohibits limiting liability. The Client remains responsible for its equipment, its connection, the use made of its Users’ accounts and the content of the Client Data.

15. Force majeure

Neither party may be held liable for a failure to perform its contractual obligations resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code. The affected obligations are suspended for the duration of the event, the prevented party informing the other without delay. If the impediment is permanent or continues beyond sixty (60) days, either party may terminate the Subscription as of right, without compensation on either side.

16. Amendment of the Terms

The Provider may amend these Terms. The Client is informed by e-mail or by notification in the Service at least thirty (30) days before the new terms take effect. Continued use of the Service after they take effect constitutes acceptance. A Client who refuses the new terms may terminate its Subscription before they take effect, under the conditions of Article 7. Amendments made necessary by a legal or regulatory change may apply without notice.

17. Miscellaneous provisions

• Assignment. The Client may not assign the Subscription without the Provider’s prior written consent. The Provider may assign these Terms, in particular in the context of a merger, an acquisition or a sale of business (fonds de commerce), by informing the Client.
• Partial invalidity. If any provision of these Terms is declared null or unenforceable, it shall be deemed unwritten and the other provisions shall retain their full force.
• No waiver. The fact that a party does not invoke a breach by the other party shall not constitute a waiver of its right to invoke it later.
• Evidence agreement. Under an evidence agreement entered into in accordance with Article 1356 of the French Civil Code, the technical logs, audit logs, timestamps and records of the Service are authoritative between the parties, unless proven otherwise; the electronic writings thus generated have the evidential value recognised by Articles 1365 to 1367 of the French Civil Code.
• Notices. Unless otherwise stipulated, notices between the parties may validly be given by e-mail. Notices from the Provider to the Client are validly sent to the e-mail address of the Client’s administrator account; notices from the Client to the Provider are validly sent to contact@blnext.eu.

18. Governing law and jurisdiction

These Terms are governed by French law. The parties shall endeavour to resolve amicably any dispute relating to their validity, interpretation or performance. Failing an amicable agreement, exclusive jurisdiction is granted to the commercial court in whose district the Provider’s registered office is located (RCS Avignon 999 963 382), including in the event of summary proceedings, third-party claims for indemnity or multiple defendants.